Booking Terms and Conditions
Swiss Nepal Family Trekking (SNFT) is one of the reliable travel company registered under the laws of Nepal Government and accepts your booking under the terms and conditions mentioned below:
1. Down Payment
As per company policy, 25% payment is required in advance to book your trip and confirm your place with SNFT team. You are required to pay 25% if you book the trip before eight weeks prior to the arrival date and 100% amount needs to be paid if you book the trip less than eight weeks prior to the arrival date (if it causes problem to you, please let us know. We will try to be as flexible as possible.)
2. How to Make Your Deposit
Credit Card (Visa or MasterCard), please download the form.
Bank Name: Global IME Bank Ltd.
Bank Address: Kantipath Branch, Kathmandu, P.O. Box. 19327, Nepal
Account Name: Swiss Nepal Family Trekking & Expedition
Account Number: 0101020005039
Swift Code: GLBBNPKA
Account Type:Current Dollar Account
3. Payment of the Balance
If the payment of the outstanding balance of your holiday is due, make payment 8 weeks prior to your departure date. If you choose to settle your holiday balance by credit card, a handling charge of 4% on the outstanding balance is made. Please note that there is no handling charge for payment cheque or bank transfer.
4. Last Minute Booking
SNFT can also accept your last minute booking with 100% payment (7 days prior to the tour starting date) but only in case of Nepal trips. There will be no last minute booking for Bhutan, Tibet and India Trips.
In case of trip cancellation, there will be no refund for 25% deposit amount no matter what the reason of cancellation is. Having paid full amount of any trip, you will be entitled to incur refund in case you want to cancel your trip.But please note that written notification of your cancellation should be made in order to cancel any trip. Nevertheless, you will be imposed cancellation charge as follows:
25%-- 56 days or more before departure
50% -- 42-55 days before departure
75% -- 29-41 days before departure
100%-- 1-28 days before departure
6. Supplement Charge
Swiss-Nepal Family Trekking normally offers accommodation on twin-sharing basis in all of its holiday packages. So, for the clients who wish to take single room/tent, supplement charge will be imposed.
7. Incomplete Tour
There will be no refund to the clients who leave the journey no matter whatever part of their journey is unused in the itinerary.
8. Amendment in Tour Cost
Swiss Nepal Family Trekking reserves the right to amend the price rates posted in our website, under any circumstances, or under the pressure of various external factors that are beyond our control such as changes in the exchange rate, government action, etc. However, we put the best effort from our side to keep on the present rate.
9. Unforeseen Circumstances
In case Swiss-Nepal Family Trekking cancels your trip due to unforeseen circumstances such as war, political unrest, natural disasters, adverse climatic conditions, and so on, we would be happy to refer you an alternative trip of a similar standard. If this doesn't fit your personal interest, the full amount paid by you to our company will be refunded. However, any other expenses incurred by you as a result of this booking are entirely your own responsibility.
10. Client's Responsibility
During your trips, a tour/trek guide who represents Swiss-Nepal Family Trekking deserves all the authority. You will be compelled to leave the tour if you commit any unlawful act. No refund will be made in such cases.
11. Impact on your Journey
However, we leave no stones unturned to ensure the comfort of your traveling; we might not afford some of the facilities you might be accustomed to in your country. Factors like adverse weather can directly impact your journey. So, we expect patience, enthusiasm and proper preparation on your behalf prior to venture into the journey.
12. Travel Insurance
You must subscribe comprehensive travel insurance package that cover any natural calamity, medical emergencies, helicopter evacuation, accident, trip cancellation etc. we strongly recommend this to all our esteemed clients.
13. Tour Amendment
Please notify us prior to make an alteration to the trek/tour itinerary. However, you may be obliged to do so in the middle of the trip due to certain conditions such as bad weather etc.
14. Safety of Your Personal Belongings
SNFT will take no responsibility for any loss or damage to your personal belongings even when shouldered by porters, vehicles or ponies. You have to take your personal possessions at your own risk at times.
15. Papers and Documents
You should present all the necessary documents in a sequence for example: visa, necessary permits etc. We will take no responsibility if any trip formality is not completed in due time before the trip departure due to absence of essential documents.
16. Risk and Liability
The safety and satisfaction of the client is of paramount concern for SNFT. While we give it our best shot to make your trip fulfilling and trouble-free, sometimes things don't go well. Nevertheless, unless stated otherwise, trip may be changed under uncertain and inherent circumstances beyond human control such as natural catastrophe, political unrest, adverse weather etc. Any extra cost incurred due as such are your personal responsibility.
There is virtually possibility of flight delay or cancellation for bad weather conditions in Himalayan regions of Nepal. Trekking in remote areas like Everest, Jomsom, Simikot, Jumla, Dolpa, especially during the odd seasons, can be uncertain for this reason. So, we recommend you to reserve few extra days to cover some flight delays and avoid frustrating consequences. If the flight gets cancelled prior to the trip departure, you need to meet your accommodation and food costs yourself.